Replacement and refund policy:
Before we begin, we want to assure you that you are dealing with Usul Al Tasmeem Fashion Establishment, Commercial Registration Number: 1011159484, Reliable License Number: 0000203619
* At Usul Al Tasmeem store , we are committed to satisfying our customers and providing high -quality products that match the description and images shown .
To ensure transparency and protect your rights, we explain the following exchange and return policy :
1. The customer has the right to request an exchange or return within 24 hours of receiving the order from the shipping company.
2. After 24 hours from receiving the order from the shipping company, no exchange or return request will be accepted at all .
3. To be eligible for an exchange or return , the item must meet the following conditions :
• Absolutely unused , you can wear it and return it as it was
• In its original condition exactly as received . (It may be worn and returned as is. )
• With the original packaging box , bag, instruction cards , and all accessories or attachments .
4. The exchange or return policy does not cover the following cases :
• Using the item , washing it , removing or altering any of the attached labels or cards , or soiling the item
5. In case of a defect or error, the customer must inform customer service within 24 hours of receiving the order, attaching photos or a video that clearly shows the problem immediately upon receipt.
6. Exchange or return requests should be sent via WhatsApp to Asoul Designs at the following number : +966505123683
7. Purchasing from the store means the customer's full acceptance of the exchange and return policy announced above .
8. Special requests are non-refundable and non-exchangeable .
9. Dresses that were custom-made to the customer's measurements cannot be exchanged or refunded.
10. Custom designs made to order are non-refundable and cannot be exchanged.
At Design Foundations, we always ensure that every piece you receive is
More beautiful than I expected
With its details, quality, and luxurious touch that expresses your refined taste .
In conclusion, we reiterate that you are dealing with an institution that respects its clients, and our goal is for you to continue working with us.
